Legal 1


Legal & Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. It is further noted that this privacy policy should not prejudice our terms and conditions document which also encompasses our e-commerce customers.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

Do we use ‘cookies’?

Yes. It should be considered that we do use cookies, although this may not be the case at times. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • We may also use trusted third-party services that track this information on our behalf.
  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
  • If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

  Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

Universal Paints - Terms of Use

Welcome to the Universal Coatings (Pty) Ltd trading as Universal Paints website (“Website”) and hereinafter referred to as U.P. Please take a moment to read these online shopping terms and conditions including Universal Paints policies (collectively the “terms”) to understand how they apply to you the customer (“you”) and your use of Universal Paints Website and any Universal Paints products (“Products”) or services (“Services”) that you may order online.

These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Universal Paints responsibility or involve some risk for you. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.

If you have any questions regarding Universal Paints Website, the terms, our products (“Products”) or services (“Services”), please contact us.

Online Registration

Registration as a purchaser on the website is free and does not oblige you to purchase anything. You are required to  register with us before placing your first order or making a payment online.

Registration and/or use of the Universal Paints Website constitutes your acceptance and agreement to be bound by the terms and conditions of the Universal Paints Website. To register you will be required to provide certain personal information which is protected by Universal Paints Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as Universal Paints accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.

You will be required to enter your username and password each time you log into a private or confidential, or secure section of the Website. To amend any registration particulars please edit your details in the profile link, or equivalent, provided. When registering as a purchaser you are required to provide Universal Paints with complete and accurate information about yourself. By doing so you warrant that the information provided is correct.

Transmission times may depend on your Internet Service Provider (ISP) but should generally be within 30 minutes.


Product Images and Representation

We have made every effort to display the Products on the Website as accurately as possible, including:

  • the images that represent a visual depiction of the product
  • features and descriptions that pertain to the product;

The actual Product delivered may be subject to variations in appearance, as product packaging may differ over time. It remains the responsibility of the customer to ensure that the product he/she ordered is correct, and the product description and/or model number will always overrule any related images when resolving a dispute about a product.

As the actual colours you see will depend on your electronic device display, Universal Paints cannot guarantee that your electronic device’s display of any colour will be accurate.

Product Pricing, Availability and Delivery

The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, and more specifically only within the areas as determined by Universal Paints. Available pickup location and delivery areas are identified at the checkout process and these selections/choices remain the responsibility of the customer.

All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical Universal Paints direct outlets. Universal paints reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.


Universal Paints cannot guarantee availability of stock but will endeavour to ensure that stock-outs are minimised. Where items cannot be delivered, Universal Paints will endeavour to contact the customer based on the information provided at registration, and offer an alternative. If Universal Paints is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered, or made available for collection.

For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include 15% V.A.T. Special promotions may be subject to certain conditions, including stock availability, limited-offer stipulations and other variables.

Inadvertent and Obvious Errors

Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Universal Paints is not obliged to provide you with the affected product or service.
Universal Paints will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.

We appreciate that customers may use the Universal Paints website to research pricing before visiting one of our physical Universal Paints stores. However, please note that pricing on the Universal Paints website does not constitute an offer by any of our physical Universal Paints stores. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective Universal Paints store prior to visiting the store.

Product Reviews

Where, and if applicable, by submitting Product reviews to Universal Paints, you represent and warrant that:
You understand you may be participating in a public forum and that your submitted content and other personal information may be available to other users of the site/s, the community and potentially third party sites.

When you submit a review, you agree to the following:

  • All review(s) submitted are accurate
  • Your review is original and was created by you
  • You are a resident of South Africa; and are at least eighteen (18) years of age
  • You are currently a bona fide user of the Universal Paints Product(s) mentioned in your review.
  • You are not an employee of Universal Paints nor do you work for an affiliate or agency of Universal Paints hired by Universal Paints to promote and/or sell Universal Paints Products;
  • The statements you make in your review reflect your true and honest opinion of and current experience with the Universal Paints  products which you are reviewing.

Universal Paints shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):

  • We reserve the right to monitor/review your review;
  • We reserve the right to edit your review – Universal Paints may correct any spelling and grammar issues if necessary, but won’t intentionally change the original meaning;
  • By submitting a review, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout Universal Paints’ marketing channels in any media;


Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these terms and conditions. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.


If for any reason you would like to cancel an order, this may be done by contacting Universal Paints on 011 462 4284.  You will only be able to cancel orders up to midnight on the day prior to the date of delivery.  Using the purchase order reference number.. Universal Paints reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Universal Paints reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.

Product returns are at the discretion of each of our branches from the same store you purchased the original items from. You may need the original invoice/proof of purchase and may also need to be in compliance, or subject to, the terms and conditions of Universal Paints.

Order Tracking

You will be informed of your order status via the email provided during your check-out process.

We may (where deemed necessary) also send you emails and/or SMSs to advise you on the progress of your order. You can call Universal Paints Head Office on 011 462 4284 to track your order.

Universal Paints - Delivery and Store Collection


Although most of our branches will deliver orders within the general proximity of their branches as a free service for orders over a specific value, they may at times, still charge a delivery for a variety of other possible variables, including distance, urgency, weight, and others.

It should be noted that delivery is a function that each store determines their own pricing for and may vary substantially per branch and may be limited to a tight radius around each stores location.

On collection or delivery of your order you will receive a delivery and invoice note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the products to the branch, this may incur additional delivery charges.

The branch/store will attempt to contact you to make new arrangements for delivery. We reserve the right to charge an additional delivery fee should it be required under these circumstances. 

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available.

Delivery Confirmation

Universal Paints will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and Universal Paints be completed. This is regardless of any communication from Universal Paints stating that your order or payment has been confirmed. Universal Paints may indicate its rejection of your order by cancelling it and, as soon as possible thereafter, possibly refunding you for any amount already paid.  

Store Pick-up/ Collection

You may place an order online and then collect it from your selected store upon confirmation from the store.. Products are required to be collected within 3 (three) working  days from confirmation of order.

To collect instore, place your order online as normal and select the “store collection” option instead of entering your delivery details.

Products may only be picked up from your chosen store upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:

  • South African ID; or
  • South African driver’s licence; or
  • Passport


Methods of Payment

Prior to delivery or confirmation from us for collection of the Products by you, Universal Paints shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a debit/credit card.


Universal Paints will refund a purchase (subject to terms & conditions, or as deemed appropriate by Universal Paints) for the exact amount paid less the following:

  • any delivery costs already incurred;
  • any restocking fee for special orders

Refunds will be processed on a method suitable for Universal Paints, although will attempt to refund back to the source the payment occurred from. NO CASH refunds will be made.

A refund can take up to 31 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

To verify your banking details, you will be required to supply the following information:

  • Proof of Payment;
  • ID number (not a copy of the ID) OR Company Registration number;
  • Proof of banking details.

Risk and Ownership

Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. Universal Paints will retain ownership of  the Products until payment has been received in full.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Universal Paints alternatively Universal Paints is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of Universal Paints.

Collection of Cookies

By using this site, you agree to Universal Paints Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Universal Paints’ Website and other online services. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Universal Paints’ Website. The information that Universal Paints collect and may share with Universal Paints’ advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

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